Introduction to Telephone Skills
Intro to Telephone Skills
Date |
Tuesday 6th March 2012 |
Time |
10am - 1pm |
Venue |
Mabel Booth Room, Bradford CVS |
| Trainer | Linda Gascoyne |
| Cost | £30 Voluntary and Community Organisations, £45 Social Enterprises £60 Statutory Organisations |
Aim: Understand the benefits of effective telephone skills in a range of work-based situations
Aimed at anyone who wants to learn basic telephone handling skills
Learning Outcomes
By the end of the course, learners will be able to
· Understand how to build rapport on the telephone
· Consider the stages of a telephone call
· Handle difficult callers
· Take and leave effective messages
The course content will cover:
1. Building rapport on the telephone
2. The Stages of a Telephone Call
3. Difficult Callers
4. Messages