Assertiveness and Dealing with Difficult People
Date |
TBA |
Time |
9.30am - 4.30pm |
Venue |
University Campus (Lunch Included) |
| Trainer | People Development, University of Bradford |
| Cost | £60 Voluntary and Community Organisations, £120 Statutory Organisations |
Aims
To provide strategies and techniques for identifying behaviour types and communicating effectively, particularly with those people we find difficult.
Outcomes
This course is suitable for those wishing to explore techniques for improving interpersonal communication, and develop confidence for dealing with difficult people and situations, e.g. saying ‘NO’ and managing your time and workload effectively.Being assertive means having the ability to say directly what it is you want, you need or you feel, but not at the expense of others.